Return & Refund Policy

Last updated: October 19, 2026

At CozyThrone, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Proof of purchase may be required.

To initiate a return, please contact our customer support team with your order number and the reason for your return. Please do not send items back without contacting us first.

2. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible. Include your order number and clear photos of the issue so we can assist you.

Depending on the situation, we will offer a replacement, refund, or another appropriate solution.

3. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider and bank.

Original shipping fees are non-refundable unless required by applicable law or the return is due to our error.

4. Return Shipping Costs

Customers are responsible for return shipping costs for change-of-mind returns, unless otherwise required by law.

If the item is defective, damaged, or incorrect due to our error, CozyThrone will cover the reasonable return shipping costs or provide an appropriate alternative.

5. Exchanges

If you receive a defective or damaged item, please contact us to discuss a replacement. Exchanges are subject to product availability.

6. Non-Returnable Items

Items that have been used, damaged through misuse, or returned without their original components may not be eligible for a refund, except where required by applicable law.

7. Order Cancellations

If you wish to cancel your order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.

Your statutory cancellation rights remain unaffected.

8. Contact Us

If you have any questions about returns or refunds, please contact our customer support team through the contact information provided on our website.

At CozyThrone, we appreciate your trust and will do our best to make your shopping experience enjoyable.